Helpdesk FAQs

MFA - Multi-Factor Authentication

All faculty, staff and student accounts are now required to utilize MFA when authenticating to Farmingdale's Systems from off campus.

Farmingdale State College is taking extra steps to make sure you are who you say you are when you sign in.  This extra security verification is also known as multi-factor authentication (MFA).  It consists of a combination of your username, password, and a mobile device or phone.

We've established a self-service website (www.farmingdale.edu/mfa) with all of the information that you need about MFA.  If you have any questions, please reach out to the IT Helpdesk at (934) 420-2754. 

Hands on a smartphone.
Chromebook and Laptop Loan Program


To further assist our students, faculty & staff, below you will find answers to frequently asked questions.

What is myFSC:

  • The myFSC Dashboard is located in the top right-hand corner of the Farmingdale State College website. This dashboard is curated for Students, Faculty and Staff and has the latest information about what is going on around campus.  It also provides direct access to many important resources, including Email, Blackboard, OASIS, DegreeWorks, etc. These resources are located on the left navigation menu, once you are logged into myFSC. 

Do I have access to Office 365:

  • Farmingdale State College registered students and active faculty and staff have access to Microsoft Office 365.  Office 365 is a web-based subscription service that gives you anywhere-access to Microsoft Office tools and applications, such as Outlook, Word, Excel, PowerPoint, OneNote, Teams and OneDrive.  Office 365 provides you a number of ways to access these  applications. They can be installed on your computer, opened through your web browser, or accessed from your mobile device.  You may register up to 5 devices for personal use of the Office 365’s suite of applications.  For more information, click here.

How to setup and use the Student VDI (Virtual Desktop Infrastructure):

  • Two student VDIs have been setup so students can access their course software from home.  For information about the "Student-Desktop" and "Student-Specialized" VDIs, click here.

Where can I find out my RAM ID#?

  • Log into OASIS:  https://oasis.farmingdale.edu
  • Click on the Student Records tab
  • Click on the View Student Information tab.
  • Select the term to be viewed and the RAM ID# will be displayed in the top right-hand corner

I need to reset my OASIS PIN:

  • To reset your OASIS PIN, go to:  https://oasis.farmingdale.edu
  • Enter your RAM ID and leave the PIN field blank. 
  • Click "Forgot PIN" on the bottom. 
  • You will be presented with a security question which you setup already and after successfully answering it you will be prompted to change your PIN.
If you still experience issues, email the Helpdesk the below information stating you need an OASIS PIN reset:
  • Your Full Name
  • Your Ram ID
  • Your 6 digit birthdate (mmddyy)
  • Phone Number

What is Google Drive and how do I access it?

Google Drive is a cloud based file storage, with file sharing and collaborative editing.  You can access your files from any device including your computer, tablet and smartphone.  Google Drive also has several applications that lets you create Documents, Presentations, Spreadsheets, Forms and Drawings.

To access Google Drive, go to… http://drive.farmingdale.edu

Login using your Farmingdale email username and password (without @farmingdale.edu).

What is myFSC:

  • The myFSC Dashboard is located in the top right-hand corner of the Farmingdale State College website.  This dashboard is curated for Faculty, Staff and Students and has the latest information about what is going on around campus. It also provides direct access to many important resources, including Email, Banner, SUNY Time and Attendance, Blackboard, DegreeWorks, CRM Adivise, OASIS, etc. These resources are located on the left navigation menu, once you are logged into myFSC.

Do I have access to Office 365:

  • Farmingdale State College registered students and active faculty and staff have access to Microsoft Office 365.  Office 365 is a web-based subscription service that gives you anywhere-access to Microsoft Office tools and applications, such as Outlook, Word, Excel, PowerPoint, OneNote, Teams and OneDrive.  Office 365 provides you a number of ways to access these  applications. They can be installed on your computer, opened through your web browser, or accessed from your mobile device.  You may register up to 5 devices for personal use of the Office 365’s suite of applications.  For more information, click here.

How to setup and use the Staff/Faculty VDI (Virtual Desktop Infrastructure):


How to install a printer when using the VDI or Pulse Secure:


How to use Mitel Connect Softphone:

Helpful short videos on Mitel Connect features:


How to retrieve voicemail messages from off campus:

  • Dial 934-420-5999
  • It will ask for your extension
  • Enter your password followed by #

How to obtain your Student Email Addresses:

If you are a student, staff or faculty member with a question about your Farmingdale email visit... Email FAQs

 

Information Technology

helpdesk@farmingdale.edu

How to place a Helpdesk request:

Email:  helpdesk@farmingdale.edu

Phone: 934-420-2754

For 24/7 Self Service Support visit:  farmingdale.edu/it

Helpdesk Hours:
     Monday - Thursday ....... 8:30am - 7:00pm
     Friday............................. 8:30am - 4:30pm
     Closed Weekends

Last Modified 6/21/22