Helpdesk FAQs
MFA - Multi-Factor Authentication
All faculty, staff and student accounts are now required to utilize MFA when authenticating to Farmingdale's Systems from off campus.
Farmingdale State College is taking extra steps to make sure you are who you say you are when you sign in. This extra security verification is also known as multi-factor authentication (MFA). It consists of a combination of your username, password, and a mobile device or phone.
We've established a self-service website (www.farmingdale.edu/mfa) with all of the information that you need about MFA. If you have any questions, please reach out to the IT Helpdesk at (934) 420-2754.
To further assist our students, faculty & staff, below you will find answers to frequently asked questions. What is myFSC:
Do I have access to Office 365:
How to use the Student VDI (Virtual Desktop Infrastructure):
Where can I find out my RAM ID#?
I need to reset my OASIS PIN:
If you still experience issues, email the Helpdesk the below information stating you
need an OASIS PIN reset:
What is Google Drive and how do I access it? Google Drive is a cloud based file storage, with file sharing and collaborative editing. You can access your files from any device including your computer, tablet and smartphone. Google Drive also has several applications that lets you create Documents, Presentations, Spreadsheets, Forms and Drawings. To access Google Drive, go to… http://drive.farmingdale.edu Login using your Farmingdale email username and password (without @farmingdale.edu). What is myFSC:
Do I have access to Office 365:
How to use the Staff/Faculty VDI (Virtual Desktop Infrastructure): How to install a printer when using the VDI or Pulse Secure: How to use Mitel Connect Softphone:
Helpful short videos on Mitel Connect features: How to retrieve voicemail messages from off campus:
How to obtain your Student Email Addresses:
If you are a student, staff or faculty member with a question about your Farmingdale
email visit... Email FAQs
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Information Technology
"New" Service Desk Portal
For 24/7 Self Service Support visit: support.farmingdale.edu
Phone: 934-420-2754
Helpdesk Hours:
Monday - Thursday .... 8:30am - 7:00pm
Friday ......................... 8:30am - 4:30pm
Closed Weekends