NetTutor Online Tutoring

NetTutor is now available on Brightspace in the FSC Online Tutoring course! Using the Discover feature, students are required to self-enroll in the course and request approval. The Center for Academic Success & Tutoring (CAST) staff will review the request and approve students who are enrolled in the current term. Once approved, students will receive a notification in Brightspace that they may access NetTutor. The FSC Online Tutoring course is located in the MyCampus tab under My Courses.

New users should review the NetTutor First-Time User Tutorial (pdf) for a step-by-step guide. For any issues trying to access NetTutor, please contact the CAST staff.

Please see the "Courses Available on NetTutor" table below.

NetTutor can be accessed 24 hours a day, 7 days a week on Brightspace. Several subjects have tutors available 24/7 while others have set a set schedule.

To view a specific subject area schedule, navigate to the subject area on NetTutor and click on the "Drop-In Tutoring Hours" link on the top right side of the page.

No, all sessions are conducted in an individual setting, on a drop-in basis (wait in a queue). Simply login to NetTutor for the subject in which you are requesting assistance and join the queue. Since it is a drop-in service, there may be a wait in the queue, especially during peak times. Please wait patiently and monitor your screen as you will be notified when a tutor is available to assist you.

In order for the service to remain accessible to the most number of students, sessions are generally capped at 1 hour (60 minutes). During peak times, tutors may need to reduce the session time, or may ask you to come back and start a new session so they can serve other students waiting in the queue.

The sessions are conducted in a virtual tutoring room with an interactive whiteboard. Students have the option of using different distance learning modalities with the tutor, such as chat and audio/video (which requires a microphone and webcam on the computer). Please notify your tutor of which modality you prefer to use at the start of your session.

All currently enrolled Farmingdale State College students are eligible to use the service.

The tutors are employed by NetTutor (Link-Systems International) and are not affiliated with the Center for Academic Success & Tutoring or Farmingdale State College. LSI recruits, hires, vets, and trains all tutors prior to tutoring online. All of their tutors possess a minimum of a Bachelor's degree and must have at least one year of teaching or tutoring experience in the American higher education system.

Similar to on-campus tutoring, students are expected to come to their sessions prepared with specific questions/concepts in which further clarification is needed. Tutors are not teachers and are not responsible for teaching students course content. Students should attend a tutoring session after first seeking assistance from their course instructor. Tutors reserve the right to end a session early if the student is not adequately prepared, or if they are blatantly disregarding either the College's Academic Integrity Policy, Student Code of Conduct, or the CAST's Student Tutoring Agreement.

All online tutoring sessions are recorded and archived and the Center reserves the right to monitor online tutoring sessions for abuse of services, quality control, and policy compliance purposes. Failure to comply with the policies could result in the course instructor/academic department being notified, a loss of tutoring services, or in extreme cases, a referral to the Office of the Dean of Students for disciplinary action.

In accordance with the College's Academic Integrity Policy, the CAST strictly prohibits those who utilize its services from engaging in any form of academic dishonesty.

As a result, tutors are not permitted to complete any type of assignment for a student, directly provide them with answers to an assignment, or assist them with a graded assignment (such as homework, projects, take-home exam, etc.) without written consent from the course instructor. Failure to comply with this policy could result in the course instructor/academic department being notified, a loss of tutoring services, or in extreme cases, a referral to the Office of the Dean of Students for disciplinary action.