Self Service Password Reset


Self Service Password Reset (Setup)

Steps to register a mobile device for the Self Service Password Reset utility

1. Open a browser and enter aka.ms/ssprsetup to register a phone/number for verification

    Self Service Password Reset Pic 1      

2. Click Next

 

    Self Service Password Reset Pic 2

3. From the first drop down you, have three choices to choose from

          Self Service Password Reset Pic 3

  • Authentication Phone is your mobile phone
  • Office Phone
  • Mobile App is an app that can be downloaded from your app store.

 

4. From the second drop down, select your country or region to add your phone number prefix and enter your mobile phone number

          Self Service Password Reset Pic 4

 

5. Select the method in which you will like to be contacted

          Self Service Password Reset Pic 5

    Self Service Password Reset Pic 6

6. Click Next

 

7. At this point you will receive a either a phone call or a text message with a verification code to enter in the box

    Self Service Password Reset Pic 7

 

8. Confirmation screen
   Self Service Password Reset Pic 8

 

9. Logging into one of the services that use Single Sign On (SSO) you will now see the below box pop up

          Self Service Password Reset Pic 9

10. If you installed the app, at this time you would have received a message on you device asking you to either allow or deny the log in process.  If you did not install the app you can select the “Sign in another way” option to choose other options to log in

           Self Service Password Reset Pic 10

           Self Service Password Reset Pic 11

11. Choose Yes and the program will open

 

Using the Self Service Password Reset Utility to reset your password

1. Once your device is set up to receive verifications open a browser and enter aka.ms/sspr to change your password

2. Enter your Farmingdale email address in its entirety and the CAPTCHA characters 

          Self Service Password Reset Pic 12

3. Click Next

 

4. Enter the phone number that was used to setup the utility

          Self Service Password Reset Pic 13

5. Click Text

 

6. You will receive a text with a verification code

          Self Service Password Reset Pic 14

 

7. Enter the verification code sent to your mobile device

          Self Service Password Reset Pic 15

8. Click Next

 

9. Enter your new password.  Remember that your password has to include at least one capitalized letter, at least one lower case letter, and at least one number.  It must be at least eight characters in length.

          Self Service Password Reset Pic 16

10. Click Finish

Last Modified 4/9/24