Orientation - Frequently Asked Questions


How do I know if my payment has been received?

When paying by credit card in your RAM Portal, you will receive confirmation by e-mail (the email address used when applying to FSC).

Can I pay online or on the phone?

Reservations/payment for orientation can be made with a credit card online via your RAM Portal. The College does not accept phone payments.

How long is the Online Orientation program?

The program is typically completed in about two hours, but time may vary for each individual. Make sure you have access to a desktop computer, laptop, or mobile device, and a dedicated internet connection. 

What exactly goes on during the Online Orientation?

FSC's Online Orientation is a comprehensive program designed to better prepare  you to achieve your academic goals here at Farmingdale. Through engaging video content and accessible written modules, you will not only learn the various policies, rules and regulations of the College, but you will also get insight into both the academic and social/cultural sides of the college experience. You'll have the opportunity to interact with quiz questions to test your new knowledge, and even construct personalized resource information for things that interest you along the way! 

How will I access the Online Orientation?

The Orientation Office will notify paid registrants via e-mail with access instructions when they are made available. Please continue to check the FSC website for further updates!

Why do I have to pay for my  Orientation?

Your orientation fee, made via the RAM Portal, covers administrative expenses, food, and materials you will be receiving throughout the day while on-campus, as well as technology costs to maintain the online program. 

What is the cancellation / refund policy?

Only those students who are not enrolled in an upcoming semester at the college are eligible for refund upon cancellation, provided they have not yet completed orientation. Request to cancel must be made in writing and submitted via email to orientation@farmingdale.edu 

Upon verification of payment, refund will be mailed via check payment within approximately four (4) weeks. Refunds are subject to a $5 service fee to cover costs incurred.

What happens if I reserve a date but fail to pay?

Your reservation is not guaranteed without payment and will be canceled if not paid within the posted time frame prior to your orientation.

What if I have special dietary needs?

If you require special dietary accommodations during an in-person program, please be sure to reach out to the FSC Orientation team via email before your scheduled orientation program date. We'll work with our partners in Campus Dining to ensure your needs for the day are met. 

I'm registered for an in-person orientation program. When should I arrive?

As your scheduled orientation program date approaches, be sure to monitor your FSC student email account for the latest information - including potential schedule changes in the event of extenuating circumstances, such as inclement weather. 

Once your program date arrives, all participants in our New Student programs are expected to check in at the FSC Campus Center at 8:30 a.m. All participants in our Transfer or Non-Traditional Student programs are expected to check in at 1:00 p.m.

Still could use some help? Email us and we will get back to you shortly.

Last Modified 5/13/24