Wireless - Troubleshoot Connection Issues


Use the links below to troubleshoot the issues you are experiencing when trying to connect to the wireless network.

1.  Choose Apple menu  > System Preferences, then click Network
2.  Select Wi-Fi in the list on the left

Mac - Forget Network Pic1

3.  Click the Advanced button.
4.  The Wi-Fi pane shows a Preferred Networks list.  Select the Wi-Fi network that you want your Mac to forget.

Mac - Forget Network Pic2

5.  Click the remove button (–) beneath the list.  If you're asked to confirm, click Remove.
6.  Click OK
7.  Click Apply

1. To manually add your device to the wireless go to: registration.farmingdale.edu/guest?

2. Log in with your Farmingdale username and password

3. Click the Create button

4. Enter your device name

5. Enter the device MAC address.  It will be six pairs of numbers 0-9 and/or letters A-F divided by colons.  (If you don’t know how to obtain the MAC address, see the troubleshooting link on "How to locate the MAC address" on your device.

6.  Once you create a device entry using the MAC address, wait 15-30 minutes and then try to reconnect to FSC_WiFi.


The MAC address is a set of 12 hexadecimal numbers where every 2 characters are separated by a colon.  It will look something like this... A0:FF:C1:16:AD:62

It is important to note that a device has a separate MAC Address for every method of connecting to a network (wireless, ethernet, bluetooth, etc.) so you need to make sure you have the correct one for Wi-Fi.

If you do not know the MAC address, below are the steps on how to find it on your device.

The MAC address can be obtained by using any one of the 3 methods below.

(For screen shots see: https://www.laptopmag.com/articles/find-mac-address-windows-10#sthash.UfRdmLXB.dpuf)

Method 1:  How to find your MAC address by accessing your taskbar
1. Click on the network icon on your Windows 10 taskbar.

2. Click on "Properties" on your connection. This will open your network's settings window.

3. Scroll down to the Porperties section. Your MAC address should be right next to the words "Physical address".


Method 2:  How to Find your MAC address in the Network Connection Settings
1. Search "View network status and tasks" in the taskbar and click on it. (Or navigate to Control Panel > Network and Internet > Network and Sharing Center)

2. Click on your network connection.

3. Click the "Details" button.

4. Locate the Physical Address.


Method 3:  How to Find your MAC address with the Command Prompt
1. Open the command prompt.  Search "Command Prompt" in the taskbar or if you have an older version of Windows, you can right-click on the Start button and select Command Prompt from the menu.

2.  Type in ipconfig  /all and press Enter.  This will display your network configuration. 

4.  A list of data will appear.  Locate the heading Wireless LAN adapter Wi-Fi:

5.  Beneath the above heading, you should see Physical Address listed a few lines down.  The sequence of numbers and letters (ex. 6F-3D-45-00...) is the MAC address.

  1. Click the Apple icon in the top left corner.
  2. Select System Preferences.
  3. Select Network.
  4. Click Advanced in the bottom right corner.
  5. Select the Wi-Fi tab. The Wi-Fi Address or Airport Address is your device's MAC address.

For screen shots see: https://www.laptopmag.com/articles/find-mac-address-mac 

  1. Tap Settings
  2. Select General
  3. Select About
  4. The Mac address is listed as Wi-Fi Address
  1. Tap Settings
  2. Select About (may say "About" phone, tablet, etc.)
  3. Select Status
  4. The Mac address is listed as Wi-Fi MAC Address.

 

Information Technology

helpdesk@farmingdale.edu

Last Modified 10/13/22