Farmingdale State College understands the flexible scheduling and independent learning opportunities that today's students expect. The Office of Distance Learning's mission is providing our students quality distance learning education and supporting our faculty in doing so.
Students Residing Outside New York State and taking Distance Learning Courses at Farmingdale State College
Federal regulations require institutions delivering courses by distance learning to provide students or prospective students with contact information for filing complaints with the state approval or licensing entity in the student’s state of residency and any other relevant state official or agency that would appropriately handle a student's complaint.
New York State Education: Filing a Complaint About a College or University
Farmingdale State College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the Distance Learning Helpdesk at DistanceLearning@farmingdale.edu for investigation. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.