Brightspace Account Information

If you're experiencing issues with your Brightspace account, it’s important to address the problem as soon as possible to avoid disruptions in your learning. Whether you're unable to log in, access course materials, or encounter other technical difficulties, it can often be resolved with a bit of support. See below for some solutions to common problems to get things back on track and ensure you’re able to continue your coursework without delays.

Frequently Asked Questions

How do I change my Preferred Name in Brightspace?

Referring to students and employees by a chosen name in classrooms, the workplace, and when interacting with college personnel, supports a welcoming and respectful learning and working environment. The reasons for selecting a chosen name are personal and different for each person.

Students and employees at FSC may identify themselves using a chosen first name that differs from their legal name. A student or employee's chosen name will appear in select College-related systems and documents instead of the person's legal name, as noted below:

• FSC ID Cards - (both legal and preferred first name will be visible)
• Email address and display
• Brightspace
• Class rosters and grade rosters
• Advising screens - (degree audit and other advising systems)
• Directory listings - (telephone, online, hard copy)
• Email list listserv interface
• Campus registration and password expiration reset

FSC encourages students and employees to use a chosen name other than their legal name to identify themselves if they wish. For more information on how to do so, visit the Registrar's webpage.

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Where can I find my SUNY Global ID?

If you don't know your SUNY Global ID, you can find by visiting myFSC with the link at the top right corner of this website.  After entering your Farmingdale credentials if prompted, you should be able to find it at the top left corner of that page, underneath your RAM ID.

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My SUNY Global ID is wrong, how do I fix this?

If your SUNY Global ID is not correct, send an email to the Office of Distance Learning Helpdesk at distancelearning@farmingdale.edu. We will troubleshoot and help to resolve the issue.

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My email address is wrong, how do I change this?

If your email address is incorrect you will need to contact the SUNY Online Helpdesk by calling 1-844-OPENSUNY or emailing them at sunyonlinehelp@suny.edu. They will be able to update the email address to reflect the correct one.

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Still having trouble?  You can reach out to us by phone at 934-420-5300 or via email at distancelearning@farmingdale.edu and we will get back to you as soon as we can.