COVID-19 Refunds FAQ
How did the College determine which charges would be prorated for refund?
The College reviewed all fees and determined which campus-based services had been discontinued as a result of the COVID-19 crisis, as well as which fee services could not be duplicated via online delivery.
Unused room and board amounts for students who moved out of campus housing will be calculated based on an effective date of March 19th. This is the earliest date allowed under the SUNY guidelines.
Broad-based fees including the Intercollegiate Athletic Fee, Transportation Fee, Recreation Fee and Student Activity Fee will be recalculated to exclude the unused portion. The College engaged student government on the specifics of the student activity fee recalculation based on a modified SGA budget for the remainder of the year.
The Technology Fee, Health Service Fee, College Fee and Transcript Fee will not be reimbursed.
Charges associated with Study Abroad programs have been credited to participating students based on the individual program.
Why was the Health Service Fee not prorated?
Will my course fees be reimbursed?
Will tuition refunds be granted?
How did the College calculate the amount for each prorated fee?
Why didn’t I get a refund from the COVID-19 crisis?
What happens to my payment plan after the charge adjustments occur?
The charge adjustments posted to your account will reduce the remaining balance of your payment plan.
If after the adjustments you no longer owe the College a balance, your payment plan will be cancelled.
If the adjustments to your account result in a lower balance due the College, your May payment plan installment will be reduced accordingly.
When will my refund/credit be available?
SUNY system is asking campuses to hold on processing all refunds and credits until the end of the term.
There are potential financial aid implications to issuing credits/refunds and the administration is working with SUNY System to ensure that any transaction processes on a student’s account, whether refund or credit, does not harm students in any way.
How will I receive my refund?
Students with an account that is paid in full or that has a balance less than the credited amount will receive a refund from the College.
Where possible, reimbursements will be processed through BankMobile. To update your refund delivery option with BankMobile, go to www.bankmobiledisbursements.com. In some cases, where a BankMobile account is unavailable the College will issue a paper check.
Still could use some help? Email us and we will get back to you shortly.