Automotive Management Minor
The minor in Automotive Management is available to students who wish to develop a deeper understanding and practical skill sets for the automotive business management industry. Students selecting this Automotive Management Minor will take 18 credit hours consisting of courses in customer relations, financing and leasing, and automotive related business management. Students enrolled in the Automotive Management Minor must maintain a cumulative GPA of 2.0 in their courses.
Student Learning Outcomes:
- Students will gain fundamental knowledge of employment practices, business analysis, and automotive finances.
- Students will have an effective understanding of relevant quantitative information related to the automotive management service industry
Admission to Farmingdale State College - State University of New York is based on the qualifications of the applicant without regard to age, sex, marital or military status, race, color, creed, religion, national origin, disability or sexual orientation.
Gozde Ustuner, Acting Chair
Lupton Hall, Room 104
Subject to revision
|MTH 110 Statistics||3|
|BUS 300 Operations Management||3|
|IND 316 Customer Relations and Quality||3|
|IND 317 Automotive Financing and Leasing||3|
|IND 320 Fleet Management||3|
|IND 408 Automotive Business Management||3|
MTH 110 Statistics
Basic concepts of probability and statistical inference. Included are the binominal, normal, and chi-square distributions. Practical applications are examined. Computer assignments using Minitab form an integral part of the course. Prerequisite(s): MP2 or MTH 015
BUS 300 Operations Management
This course undertakes an examination of the role of operations within manufacturing and service organizations. Emphasis is placed upon recognizing operational opportunities and tradeoffs, and employing quantitative and qualitative tools and decision support systems to assist strategic and operational decision-making. The general functions of operations management as applied to the transformation process are covered. Some of the important topics include but not limited to Forecasting, Statistical Quality Control, Inventory Management, Linear Programming, and Transportation Models. Note: Students who have previously completed IND 301 cannot receive credit for BUS 300. Prerequisite(s): BUS 240 or MTH 110
IND 316 Customer Relations and Quality
This course covers the basics of customer relations and quality in industry. The course includes discussion of quality management principles and standards as well as feedback techniques to measure and assure customer satisfaction. The American Customer Satisfaction Index, J.D. Power and Associates Reports, Malcolm Baldrige National Quality Award, and International Organization for Standardization (ISO) Automotive Quality System QS-9000 registration criteria will also be discussed. Note: Students completing this course cannot receive credit BUS 316. Prerequisite(s): BUS 300
IND 317 Automotive Financing and Leasing
This course is designed to familiarize the student with the basic economic problems and principles that exist when a vehicle or other equipment is purchased or leased. Problems are centered around the cost of capital, capital budgeting and investment analysis. Also discussed are repayment schedules including amortized loans, refinancing and variable rate loans. Prerequisite(s): MTH 110
IND 320 Fleet Management
This course is designed to provide students with a practical discussion and examination of the fleet management function, as well as how it relates to an organization. Included in the course are automotive specific computer applications such as service establishment management software. Also, the course will include discussions on business plans, fleet utilization and replacement, human resources, parts management, safety requirements and data services. This course will consist of presentations, case studies, and a review of management literature.
IND 408 Automotive Business Management
This is a theory course developed to give the student an understanding of employment practices and opportunities in the automotive industry. Topics include: management principles and structures, tasks and duties of a service manager including interview techniques, performance evaluations, and financial operations of a service facility. The course will provide the student with an understanding of owner communications, shop capacity management, leadership effectiveness, organizational behavior, and promotional strategies. Course will include related problem solving activities, and final project. Prerequisite(s): Junior level status and BUS 300