Automotive Management Minor

MTH 110 Statistics

Basic concepts of probability and statistical inference. Included are the binominal, normal, and chi-square distributions. Practical applications are examined. Computer assignments using Minitab form an integral part of the course. Prerequisite(s): MP2 or MTH 015

BUS 300 Operations Management

This course undertakes an examination of the role of operations within manufacturing and service organizations. Emphasis is placed upon recognizing operational opportunities and tradeoffs, and employing quantitative and qualitative tools and decision support systems to assist strategic and operational decision-making. The general functions of operations management as applied to the transformation process are covered. Some of the important topics include but not limited to Forecasting, Statistical Quality Control, Inventory Management, Linear Programming, and Transportation Models. Note: Students who have previously completed IND 301 cannot receive credit for BUS 300. Prerequisite(s): BUS 240 or MTH 110

IND 316 Customer Relations and Quality

This course covers the basics of customer relations and quality in industry. The course includes discussion of quality management principles and standards as well as feedback techniques to measure and assure customer satisfaction. The American Customer Satisfaction Index, J.D. Power and Associates Reports, Malcolm Baldrige National Quality Award, and International Organization for Standardization (ISO) Automotive Quality System QS-9000 registration criteria will also be discussed. Note: Students completing this course cannot receive credit BUS 316. Prerequisite(s): BUS 300

IND 317 Automotive Financing and Leasing

This course is designed to familiarize the student with the basic economic problems and principles that exist when a vehicle or other equipment is purchased or leased. Problems are centered around the cost of capital, capital budgeting and investment analysis. Also discussed are repayment schedules including amortized loans, refinancing and variable rate loans. Prerequisite(s): MTH 110

IND 320 Fleet Management

This course is designed to provide students with a practical discussion and examination of the fleet management function, as well as how it relates to an organization. Included in the course are automotive specific computer applications such as service establishment management software. Also, the course will include discussions on business plans, fleet utilization and replacement, human resources, parts management, safety requirements and data services. This course will consist of presentations, case studies, and a review of management literature.

IND 408 Automotive Business Management

This is a theory course developed to give the student an understanding of employment practices and opportunities in the automotive industry. Topics include: management principles and structures, tasks and duties of a service manager including interview techniques, performance evaluations, and financial operations of a service facility. The course will provide the student with an understanding of owner communications, shop capacity management, leadership effectiveness, organizational behavior, and promotional strategies. Course will include related problem solving activities, and final project. Prerequisite(s): Junior level status and BUS 300