To the Campus Community:
As a reminder, our IT Service Desk Portal is a valuable resource available to assist with your computer and tech-related queries.
Launched in early February, the portal has been instrumental in providing timely assistance
to the FSC community.
Here's why you should make the most of the portal:
- Continuous Improvements—Since its launch, we have implemented daily portal enhancements to streamline the
problem-solving experience.
- Enhanced Support Resources—The portal houses a growing knowledge base filled with helpful articles, guides, and
tutorials to empower you to resolve common issues independently.
- Announcements for Campus-wide Technology Issues—Recognizing the importance of keeping you informed, we now use the portal to communicate
technical alerts and service disruptions, and to provide updates on the resolution.
- Scheduled Maintenance Alerts—Scheduled maintenance will be posted to the portal in advance. We hope this will minimize
disruptions and provide clarity on the status of our systems.
- 24/7 Accessibility—The portal is accessible around the clock for your convenience.
We encourage you to bookmark the IT Service Desk Portal and visit whenever you need technical assistance. Our team is committed to providing
you with the support you need to thrive in your academic and professional endeavors.
Thank you for your cooperation in utilizing the resources available to you.
Pete Greco
Director of IT Academic Services