To the Campus Community:
On Monday, February 12, IT will be implementing a new helpdesk system for the campus.
This new “Service Desk Portal” will be powered by a tool called TeamDynamix and will
provide opportunity for both IT and our campus constituents to take advantage of new
processes and workflows for IT support. In addition, TeamDynamix provides a number
of self-service options via a newly developed customer portal.
A link to access the new Service Desk Portal will be provided on the Information Technology webpage on the morning of February 12.
We appreciate your patience and cooperation with this initiative.
My thanks to the entire Information Technology staff for helping bring this to fruition.
Pete Greco
Director of IT Academic Services
