EducationPh.D. (Organizational Behavior), 2014
Baruch College/The Graduate Center, CUNY, New York, NY
The Graduate Center, CUNY, New York, NY
National Cheng Kung University, Tainan, Taiwan
New York University, New York, NY
BiographyJoined FSC in 2014
Areas of Research and Teaching Expertise:
Areas of Research:
Biculturalism, social identity, intergroup bias
Organizational Behavior, Negotiation, International Human Resource Management, Strategic Management
Kopelman, R. E., Chiou, A. Y., Lipani, L. J., & Zhu, Z. (2012), Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one-third of the job. Global Business and Organizational Excellence, 31(5).
Kopelman, R. E., & Chiou, A. Y. (2011). Getting organizational improvement off the ground: Using the Cube One framework to learn from the turnaround at Continental Airlines. Global Business and Organizational Excellence, 30(4), 29-39.
Kopelman, R. E., & Chiou, A. Y. (2010). Examining the performance of Google and AltaVista through the lens of the Cube One framework. Global Business and Organizational Excellence, 29(6), 38-49.
Chiou, A. Y., Chen, J.-C., Bisset, C. (2007). Cross cultural perceptions on privacy in the United States, Vietnam, Indonesia, and Taiwan. In Chen, K., & Fadlalla, A. (Eds.), Online Consumer Protection: Theories of Human Relativism. Hershey, PA: Idea Group.
Chiou, A. Y., Mercado, B., & Lipani, L. (2015). Divided loyalties: Which sports team do biculturals root for. The Sixteenth Annual Meeting of the Society for Personality and Social Psychology, Long Beach, USA.
Chiou, A. Y. (2014). Bicultural social identity across different bicultural groups. The Fifteenth Annual Meeting of the Society for Personality and Social Psychology, Austin, USA.
Chiou, A. Y. (2013). In-group identification of Asian-American biculturals. The Fourteenth Annual Meeting of the Society for Personality and Social Psychology, New Orleans, USA.
Chiou, A. Y. (2012). A social identity approach to biculturals. Academy of Management 2012 Annual Meeting, Boston, USA.
Zhu, Z., & Chiou, A. Y. (2012). The mismatch between self- and other-perceived country reputation and company performance. The 16th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, Milan, Italy.
Chiou, A. Y. (2012). The remarkable success of Zappos.com: Explanation via the Cube One Framework and Internet-based evidence. Eastern Academy of Management, 49th Annual Meeting, Philadelphia, USA.
Kopelman, R. E., & Chiou, A. Y. (2011). The remarkable turnaround at Continental Airlines: Interpretation using the Cube One framework. Eastern Academy of Management, 48th Annual Meeting, Boston, USA.
Chiou, A. Y., & Gardberg, N. A. (2010). Towards a social identity and faultlines understanding of cultural change. Academy of Management 2010 Annual Meeting, Montreal, Canada.
Kopelman, R. E., & Chiou, A. Y. (2010). Organizational performance and the Cube One framework. Eastern Academy of Management, 47th Annual Meeting, Portland, USA.
Chiou, A. Y., & Song, S. (2009). National culture and consumer environmental attitudes. Academy of Management 2009 Annual Meeting, Chicago, USA.
Fang, S.-C., Chiou, A. Y. (2007). Research proposal on the study of moral emotions and moral behavior with applications on cross cultural business ethics. Accepted at The 13th Asia Pacific Management Conference, Sydney, Australia.
Chang, S.-C., Chiou, A. Y., & Tung, F.-C. (2007). Perceived quality, customer satisfaction, image and perceived ease of use: The mobile services industry in Taiwan. The 10th Conference on Chinese Culture and Management, Xiamen, China.
Chang, S.-C., Liao, W.-C., & Chiou, A. Y. (2006). The influences of internal marketing on organizational citizenship behavior. The 12th Asia Pacific Management Conference, Bangkok, Thailand.
Awards/GrantsJohn A. Elliott Teaching Award 2012 – Awarded to graduate students for “teaching that rises above and beyond a sustained performance of excellence”.
Bernard L. Schwartz Communications Institute Communication Fellowship (2012-2013)
Doctoral Students Research Grant Program Competition #7 ($550), Graduate Center, CUNY
CoursesBUS 109: Management Theory and Practices
BUS 322: International Management
BUS 366: International Human Resource Management
BUS 390: Selected Topics in Business Management - Cross Cultural Negotiation
BUS 409/W: Strategic Management