In the event of an item(s) needing to be returned, please take the following steps:
Call the company and explain the situation. Have them issue you a return merchandise authorization number (RMA#). If the company is at fault, then they will probably pay for shipping. Please have them clarify who is to pay for shipping. If they will, then they may send you a return tag or one may have been provided in the box when they shipped the products. Also find out if they will come to pick up the boxes or if we are to ship them.
Email the Purchasing Office with the following information:
The original PO number
The account number
The name of the riginal requisitioner
The items being returned
The reason for return
Who is paying for shipping
If they are picking up the shipment or if we are to send it back.
The address the items are to be returned to.
Once you have emailed Purchasing, staff will put together a return authorization form and send a copy to your department, accounts payable and central receiving.
Once you receive confirmation from purchasing, then you can contact central receiving to have them pick up the merchandise.